- CrashPlan for Home
- CrashPlan PRO
- CrashPlan PROe
Anyone with an existing CrashPlan account can use the CrashPlan mobile app to access files backed up to a cloud destination (e.g., CrashPlan Central, CrashPlan PRO Online). The CrashPlan mobile app is available for Android, iOS, and Windows Phone devices.
Download The CrashPlan Mobile App
Download the free CrashPlan mobile app for your device:
CrashPlan mobile app system requirements
Get To Know The CrashPlan Mobile App
Once you've downloaded the CrashPlan mobile app for your device, sign in with your existing CrashPlan account information.
CrashPlan PROe only: The first time you sign in, you must enter the server name or IP address of the destination running your organization's Code42 environment. You can get this information from your company's CrashPlan PROe administrator.
Stay Signed In?
When you choose Stay signed in, you remain signed in to the CrashPlan mobile app until you decide to sign out. When you enable this option, you don't have to re-enter your username and password the next time you open the CrashPlan mobile app. To clear your sign-in information, simply sign out and deselect Stay signed in.
You can download any files that are backed up from your account to an online destination. In the CrashPlan app, this is any destination under Destinations > Online (e.g., CrashPlan Central).
To access your backed up files:
- Select a computer to begin navigating your backed up files.
- Tap a file to start downloading it to your device. A progress indicator next to the file name shows download progress. After the download is complete, tap on the file again to view it.
- Tap additional files to add them to your download queue. Files download in the order in which they are tapped.
Remote File Access
Files downloaded to the CrashPlan mobile app can be shared via email or opened in compatible mobile apps. The CrashPlan mobile app does not back up files stored on your mobile device.
Downloaded Files FAQ
What can I do with downloaded files?
- Open files within other apps on your device that support the file type.
- Edit files within other apps on your device that support the file type.
- Send files as email attachments (you must have an email account configured on your device).
What happens if I change a file?
The CrashPlan app is intended as a way to access your backup files across your devices. However, any changes you make to files downloaded with the CrashPlan app will not sync to the original file or other devices.
How do I know if there is a newer version of the file available?
If a newer version of a file you have already downloaded becomes available, an Update option displays on the home screen.
Updating files previously modified on your Android
On Android devices, if you modify a file on your device, but later download an updated version from your backup archive, the updated version overwrites any changes made on your Android device.
How do I stop downloading a file that I’ve selected?
Tap on the file you want to stop downloading. The progress indicator disappears to indicate that the download has been canceled.
How do I delete a downloaded file?
From the Downloaded Files screen:
- Android: Long-press the file you'd like to delete and choose Delete File. To delete all of your downloaded files, press the menu button and choose Delete All. This option deletes all files in the CrashPlan folder.
- iOS: Swipe right to delete individual files. Alternatively, tap the Edit icon in the menu bar and select the files you'd like to delete or press Delete all files to remove all downloaded files.
- Windows Phone: Tap and hold the file you'd like to delete and select Delete from the menu. To delete all of your downloaded files, select Delete All from the application bar.
Mobile Data Usage Considerations
You can download files that are as large as 500 MB. To check the size of a file before you download it:
- Locate the file
- (Android) Long press the file name and select File Details to see the file size
- (iOS and Windows Phone) Touch and hold the file name to open file details, including file size
Limit Mobile Data Usage
If you are concerned about mobile data usage with the CrashPlan mobile app, most mobile devices allow you to restrict usage by app. For additional information, consult your manufacturer's documentation. Several resources are listed below:
Upgraded Security Considerations
You can still use the CrashPlan mobile app if you have upgraded your CrashPlan security settings to either the 448-bit encryption + password or 448-bit encryption with custom 448-bit key option.
To access files from a computer that uses upgraded security:
- Tap the computer from the Devices list
- Enter your archive key password or custom key on the following screen
Mobile Security FAQ
Do I have to enter my private password or private data key every time I want to access my backup?
If you select Stay signed in from the app sign in screen, an additional option to Remember private password or Remember my custom key displays when you are prompted to enter your additional security information.
If you enable this option, the app remembers your archive key password or custom data key and you are not required to enter it each time you access files. To clear your sign-in information, simply sign out of the CrashPlan mobile app.
Is my encryption key stored on my mobile device?
Storage of your encryption key depends on your security settings, as summarized in the table below.
|Security setting ||Mobile encryption key access |
|448-bit encryption (default) || |
- The key is not stored on your device.
- The key is sent from the server during the sign-in process and stored in the device's memory while the CrashPlan mobile app is in the foreground and you are signed in.
|448-bit encryption + password || |
- The encryption key is not stored on your device.
- The key is sent from the server during the sign-in process and stored in the device's memory while the CrashPlan mobile app is in the foreground and you remain signed in.
- You must enter your private password to unlock the key.
- If you enable Remember my private password, then the password is stored in the device's memory as long as you remain signed in. The key and password are both removed when you sign out of the CrashPlan CrashPlan mobile app.
|448-bit encryption + custom key || |
- The keys are only stored on your device if you enable Remember my custom key.
- All keys are removed when you sign out of the CrashPlan mobile app.
Installing the CrashPlan mobile app on your Android device prompts you to enable the permissions below. You must allow these permissions to install the CrashPlan mobile app.
- Read the contents of your USB storage: allows the CrashPlan mobile app to view files on your device and restore files from CrashPlan to your device.
- Modify or delete the contents of your USB storage: allows the CrashPlan mobile app to save new or updated file versions to your device. The CrashPlan mobile app can delete files downloaded from CrashPlan, but not files downloaded from other apps.
- Full Network Access: allows the CrashPlan mobile app to use cellular data and Wi-Fi connections to restore the latest versions of your files to your device.
- View Network Connections: allows the CrashPlan mobile app to detect available network connections.
- Read sensitive log data: allows the CrashPlan mobile app to read and send system log files to our Customer Champions for troubleshooting. CrashPlan only stores and sends its own log files, and never sends information without your permission.
- Run at startup: allows the CrashPlan mobile app to automatically run when you turn on your device and continue to run in the background.
Installing the CrashPlan mobile app on your iOS device automatically allows the CrashPlan mobile app to access the Internet from your device. Permission requests pop up when a feature of the CrashPlan mobile app needs additional access rights. If the CrashPlan mobile app uses another app to enable a feature, an additional permission request will pop up. Permission requests include:
- Use Cellular Data: allows the CrashPlan mobile app to use cellular data connections to download files to your device.
- Push Notifications: allows the CrashPlan mobile app to send notifications when updated files are available for download.
- Photos: allows the CrashPlan mobile app to save photos and videos to your camera roll.
To manage existing permissions, go to your device Settings and select CrashPlan. Individual permissions only appear in your device settings after CrashPlan has prompted you to enable them.
The CrashPlan mobile app asks permission to access specific features and apps on your Windows Phone device. You must allow all requested permissions to install the app.
- Phone Identity: provides the CrashPlan mobile app with an identifier specific to your device.
- Owner Identity: provides the CrashPlan mobile app with an anonymous identifier so the app can distinguish between two devices.
- Video and still capture: allows the CrashPlan mobile app to use your device's camera to view photos and videos.
- Photo, music, and video libraries: allows the CrashPlan mobile app to access the photos, music, and videos on your device.
- Data services: allows the CrashPlan mobile app to use cellular data and Wi-Fi connections to restore the latest version of your files to your device.
- Web browser component: allows the CrashPlan mobile app access to your device's web browser.
- Camera: allows the CrashPlan mobile app access to your device's camera to view photos downloaded from CrashPlan.
Why can't I see some of my files?
You can only see and download files that have been backed up to an online destination. Verify that the CrashPlan app is running on your computer and has recently backed up your files to an online destination.
Does deleting a downloaded file remove it from my backup archives?
No. It only removes it from your device.
What happens to my downloaded files if I uninstall the CrashPlan mobile app?
- Android: All of the files you have downloaded remain in a CrashPlan folder on your SD card. You can delete this folder if you wish.
- iOS: All of the files you have downloaded are removed from from your device. If you've opened and saved the file in another app, that copy is not removed.
- Windows: All of the files you have downloaded are removed from from your device. If you've saved an image to the Pictures app, that copy is not removed.
Can I see my current backup status?
On the Home screen, your current backup status is listed for each computer on your account. It shows last backup time, percent complete, and last backup.
Can I manage my CrashPlan app settings from the CrashPlan mobile app?
No. The app does not allow you to remotely administer the CrashPlan app.
Why can’t I download Pages, Numbers, and Keynote documents as a single file?
Certain OS X and iOS applications—most notably Keynote, Pages, Numbers, and GarageBand—save files in a proprietary Apple format called a package. A package file looks like a single file on your computer, but it is actually a folder containing multiple items. The CrashPlan mobile app treats these like any other folder. While you can download each file in the package individually, it is not possible to download the package as a single file. See our troubleshooting article for more information.
If you experience issues with the CrashPlan mobile app, delete the app from your device. Then, download it again using the appropriate link above. If that doesn't resolve your issue, contact our Customer Champions.