Copyright (c) 2006-2014 MindTouch Inc.
This file and accompanying files are licensed under the MindTouch Master Subscription Agreement (MSA).
At any time, you shall not, directly or indirectly: (i) sublicense, resell, rent, lease, distribute, market, commercialize or otherwise transfer rights or usage to: (a) the Software, (b) any modified version or derivative work of the Software created by you or for you, or (c) MindTouch Open Source (which includes all non-supported versions of MindTouch-developed software), for any purpose including timesharing or service bureau purposes; (ii) remove or alter any copyright, trademark or proprietary notice in the Software; (iii) transfer, use or export the Software in violation of any applicable laws or regulations of any government or governmental agency; (iv) use or run on any of your hardware, or have deployed for use, any production version of MindTouch Open Source; (v) use any of the Support Services, Error corrections, Updates or Upgrades, for the MindTouch Open Source software or for any Server for which Support Services are not then purchased as provided hereunder; or (vi) reverse engineer, decompile or modify any encrypted or encoded portion of the Software.
A complete copy of the MSA is available at http://www.mindtouch.com/msa
Anyone with an existing CrashPlan account can use the CrashPlan mobile app to access files backed up to a cloud destination (e.g., CrashPlan Central, CrashPlan PRO Online). The CrashPlan mobile app is available for Android, iOS, and Windows Phone devices.
Download the free CrashPlan mobile app for your device:
Once you've downloaded the CrashPlan mobile app for your device, sign in with your existing CrashPlan account information.
CrashPlan PROe only: The first time you sign in, you must enter the server name or IP address of the destination running your organization's Code42 environment. You can get this information from your company's CrashPlan PROe administrator.
You can download any files that are backed up from your account to an online destination. In the CrashPlan app, this is any destination under Destinations > Online (e.g., CrashPlan Central).
To access your backed up files:
The CrashPlan app is intended as a way to access your backup files across your devices. However, any changes you make to files downloaded with the CrashPlan app will not sync to the original file or other devices.
If a newer version of a file you have already downloaded becomes available, an Update option displays on the home screen.
Tap on the file you want to stop downloading. The progress indicator disappears to indicate that the download has been canceled.
From the Downloaded Files screen:
You can download files that are as large as 500 MB. To check the size of a file before you download it:
If you are concerned about mobile data usage with the CrashPlan mobile app, most mobile devices allow you to restrict usage by app. For additional information, consult your manufacturer's documentation. Several resources are listed below:
You can still use the CrashPlan mobile app if you have upgraded your CrashPlan security settings to either the 448-bit encryption + password or 448-bit encryption with custom 448-bit key option.
To access files from a computer that uses upgraded security:
If you select Stay signed in from the app sign in screen, an additional option to Remember private password or Remember my custom key displays when you are prompted to enter your additional security information.
If you enable this option, the app remembers your archive key password or custom data key and you are not required to enter it each time you access files. To clear your sign-in information, simply sign out of the CrashPlan mobile app.
Storage of your encryption key depends on your security settings, as summarized in the table below.
|Security setting||Mobile encryption key access|
|448-bit encryption (default)|| |
|448-bit encryption + password|| |
|448-bit encryption + custom key|| |
You can only see and download files that have been backed up to an online destination. Verify that the CrashPlan app is running on your computer and has recently backed up your files to an online destination.
No. It only removes it from your device.
No. The CrashPlan mobile app is for accessing files you’ve backed up to online destinations. It does not back up files stored on your mobile device.
On the Home screen, your current backup status is listed for each computer on your account. It shows last backup time, percent complete, and last backup.
No. The app does not allow you to remotely administer the CrashPlan app.
Certain OS X and iOS applications—most notably Keynote, Pages, Numbers, and GarageBand—save files in a proprietary Apple format called a package. A package file looks like a single file on your computer, but it is actually a folder containing multiple items. The CrashPlan mobile app treats these like any other folder. While you can download each file in the package individually, it is not possible to download the package as a single file. See our troubleshooting article for more information.
If you experience issues with the CrashPlan mobile app, delete the app from your device. Then, download it again using the appropriate link above. If that doesn't resolve your issue, contact our Customer Champions.