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    Home > CrashPlan > Latest > Getting Started > Uninstalling The CrashPlan App

    Uninstalling The CrashPlan App

    Applies to:
    • CrashPlan for Home
    • CrashPlan PRO
    • CrashPlan PROe


    This article explains how to uninstall the CrashPlan app from your computer.


    Uninstalling the CrashPlan app also removes the log files associated with your backups on this computer. The CrashPlan logs provide valuable information when troubleshooting your backups, and may be requested by our Customer Champion team if you contact us for help. Before uninstalling the CrashPlan app, please be sure that you will not need the log files, or back up your log files before uninstalling.

    Uninstall Options

    There are two different methods for uninstalling CrashPlan: standard and complete.

    • In a standard uninstall, CrashPlan retains a small amount of information (including your computer's ID or GUID) so CrashPlan can “remember” your computer if you reinstall CrashPlan in the future. This information is stored in the hidden .identity file.
    • In a complete uninstall, the computer's identity information is also removed. Generally, you only want to completely uninstall CrashPlan and remove the identity if:   
    • You are switching from one CrashPlan app to another (i.e. CrashPlan for Home to CrashPlan PRO)
    • A Customer Champion instructs you to do so
    • The computer is no longer backing up with a CrashPlan app

    Identity File Considerations

    • The .identity file is hidden for all operating systems. You may need to edit folder options to be able to view this file.
    • You may be asked to provide administrator credentials for your computer in order to delete the .identity file


    To uninstall the CrashPlan app:

    Operating System Standard Uninstall Complete Uninstall
    1. Open the Control Panel and select:
      • Windows 7/8: Uninstall a Program
      • Vista: Programs and Features
      • Windows XP/2003: Add/Remove Programs
    2. Select your CrashPlan product (i.e., CrashPlan, CrashPlan PRO, or CrashPlan PROe)​ and choose Uninstall.
    1. Follow the Standard Uninstall process
    2. Remove the following directory from your system:
      • Windows XP/2003: C:\Documents and Settings\All Users\Application Data\CrashPlan
      • Windows Vista/2008/7/8/2012: C:\ProgramData\CrashPlan
    Mac OS X
    1. Open the Finder.
    2. Press Command-Shift-G and paste /Library/Application Support/CrashPlan/ into the dialog.
    3. Double-click Uninstall.
    4. Follow the prompts to complete the uninstall process.
    1. Follow the Standard Uninstall process
    2. Remove the following directory from your system:
      • Standard installation: /Library/Application Support/CrashPlan
      • Custom installation (as user): ~/Library/Application Support/CrashPlan
    1. Download CrashPlan: Home | PRO | PROe
    2. Uncompress the TGZ file to Downloads.
    3. Open Terminal and enter: cd ~/Downloads/CrashPlan-install
    4. Press Enter.
    5. Then enter: sudo ./ -i /usr/local/crashplan
    6. Press Enter.
    7. At the prompt, type YES to uninstall and press Enter.
    1. Follow the Standard Uninstall process
    2. Remove the following directory from your system: /var/lib/crashplan
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    Last modified
    08:34, 16 Oct 2014



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