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    Home > CrashPlan > Latest > Getting Started > Uninstalling The CrashPlan App

    Uninstalling The CrashPlan App

    Applies to:
    • CrashPlan for Home
    • CrashPlan PRO
    • CrashPlan PROe

    Overview

    This article explains how to uninstall the CrashPlan app from your computer.

    Considerations

    Uninstalling the CrashPlan app also removes the log files associated with your backups on this computer. The CrashPlan logs provide valuable information when troubleshooting your backups, and may be requested by our Customer Champion team if you contact us for help. Before uninstalling the CrashPlan app, please be sure that you will not need the log files, or back up your log files before uninstalling.

    Uninstall Options

    There are two different methods for uninstalling CrashPlan: standard and complete.

    • In a standard uninstall, CrashPlan retains a small amount of information (including your computer's ID or GUID) so CrashPlan can “remember” your computer if you reinstall CrashPlan in the future. This information is stored in the hidden .identity file.
    • In a complete uninstall, the computer's identity information is also removed. Generally, you only want to completely uninstall CrashPlan and remove the identity if:   
    • You are switching from one CrashPlan app to another (i.e. CrashPlan for Home to CrashPlan PRO)
    • A Customer Champion instructs you to do so
    • The computer is no longer backing up with a CrashPlan app

    Identity File Considerations

    • The .identity file is hidden for all operating systems. You may need to edit folder options to be able to view this file.
    • You may be asked to provide administrator credentials for your computer in order to delete the .identity file

    Steps

    To uninstall the CrashPlan app:

    Operating System Standard Uninstall Complete Uninstall
    Windows
    1. Open the Control Panel and select:
      • Windows 7/8: Uninstall a Program
      • Vista: Programs and Features
      • Windows XP: Add/Remove Programs
    2. Select your CrashPlan product (CrashPlan for Home, CrashPlan PRO, or CrashPlan PROe)​ and choose Uninstall.

    You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. Code42 recommends coordinating with other users to ensure all users are signed out of the account before continuing.

    1. Follow the Standard Uninstall process.
    2. Remove the following directory from your device:
      • If installed for everyone:
        • Windows Vista/2008/7/8/2012: C:\ProgramData\CrashPlan
        • Windows XP: C:\Documents and Settings\All Users\Application Data\CrashPlan
      • If installed per user: 
        • Windows Vista/2008/7/8/2012: C:\Users\<username>\AppData\<Local or Roaming\CrashPlan
          Depending on your network environment, user profiles can be either Local or Roaming.​
        • Windows XP: C:\Documents and Settings\<username>\Application Data\CrashPlan
    Mac OS X
    1. Open the Finder.
    2. Press Command-Shift-G
      A dialog box appears: Go to the folder.
    3. Paste this text into the dialog box:
      • Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app
      • Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app
    4. Click Go.
    5. Double-click Uninstall.
    6. Follow the prompts to complete the uninstall process.
    1. Follow the Standard Uninstall process.
    2. Remove the following directory from your system:
      • Installed for everyone: /Library/Application Support/CrashPlan
      • Installed per user: ~/Library/Application Support/CrashPlan​
    Linux
    1. Download CrashPlan: Home | CrashPlan PRO | CrashPlan PROe
    2. Uncompress the TGZ file to Downloads.
    3. Open Terminal and enter: cd ~/Downloads/CrashPlan-install
    4. Press Enter.
    5. Then enter: sudo ./uninstall.sh -i /usr/local/crashplan
    6. Press Enter.
    7. At the prompt, type YES to uninstall and press Enter.
    1. Follow the Standard Uninstall process.
    2. Remove the following directory from your system: /var/lib/crashplan
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    Last modified
    10:31, 21 Aug 2015

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