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    Home > CrashPlan > Latest > Getting Started > Installing CrashPlan

    Installing CrashPlan

    Applies to:
    • CrashPlan for Home
    • CrashPlan PRO
    • CrashPlan PROe


    This article provides instructions for installing the CrashPlan app on your computer. 

    Before You Begin

    • Before you install the CrashPlan app, make sure your computer meets the system requirements for your operating system.
    • If you are reinstalling the CrashPlan app, please refer to our uninstall and reinstall guide instead.
    • Important: If you are installing CrashPlan PROe, see your system administrator for specific instructions on downloading and installing the CrashPlan app. Instructions may vary for your environment. 

    Install CrashPlan App

    Windows Or Mac

    1. Download the latest version of CrashPlan for your operating system:
    1. Run the CrashPlan Installer:
    • Windows: Double-click the CrashPlan EXE file and follow the prompts to accept the default installation folder
    • Mac: Double-click the DMG file, then double-click Install CrashPlan
    1. Follow the prompts to complete the installation
    2. Create or sign in to your existing CrashPlan account
    Mac Tips
    • Gatekeeper: If your computer uses Gatekeeper and only allows software from the Mac App Store, go to System Preferences > Security & Privacy > General and allow applications downloaded from Mac App Store and identified developers​. Gatekeeper settings can be reverted after installing.
    • File Vault: If you are backing up a File Vault-protected account on Mac OS X 10.6 or earlier, select Change Install Location… to install as the user who owns the File Vault account.
    • Location: Do not move or rename The CrashPlan app must be named and must reside in your Applications folder.


    To install the CrashPlan app on Linux, run the shell script. For more detailed instructions, refer to the step-by-step information below. In version 3.7.0 and later, installing the CrashPlan app also downloads and installs Java Runtime Environment version 1.7.0_45.

    Step By Step

    1. Download the latest version of CrashPlan for Linux:
    1. Extract the TGZ file to Downloads
    2. Open Terminal and enter:
    cd ~/Downloads/CrashPlan-install
    1. Press Enter
    2. Then enter:
    sudo ./
    1. Press Enter
    2. Press Enter to read and advance through the prompts
    3. (CrashPlan app version 3.6.4 and earlier only) In order for CrashPlan to run properly, type "Y" when prompted to install Java:
    CrashPlan requires Java to run. If you wish to install JRE for CrashPlan to run, type Y and press Enter
    1. Press Enter to read through the End User License Agreement (EULA)
    2. If you agree to the EULA, enter yes and press enter
    3. Advance through the remaining prompts by answering Yes or No questions
      Answer by typing a y or n, and press Enter
    4. The CrashPlan app opens after the installation completes
    5. Create or sign in to your existing CrashPlan account

    Solaris & OpenSolaris

    1. Download the latest version of CrashPlan for your operating system:
    1. Open Terminal and move the downloaded tar.gz file into /var/spool/pkg/ 
    mv CrashPlan_2010-03-08_Solaris.tar.gz /var/spool/pkg/
    1. Extract the archive: 
    tar -xzvf CrashPlan_2010-03-08_Solaris.tar.gz
    1. Install the CrashPlan package: 
    sudo /usr/sbin/pkgadd
    1. Start the CrashPlan service: 
    sudo /opt/sfw/crashplan/bin/CrashPlanEngine start
    1. Start the CrashPlan app: 
    sudo /opt/sfw/crashplan/bin/CrashPlanDesktop
    1. Create or sign in to your existing CrashPlan account

    Enable The CrashPlan Service By Default For Solaris & OpenSolaris

    The CrashPlan service is not installed as a service by default, so it will not start automatically when you boot the computer. You can enable the service using the commands provided after you finish running the install script:

    sudo /usr/sbin/svccfg import /opt/sfw/crashplan/bin/crashplan.xml


    sudo /usr/sbin/svcadm enable crashplan

    Create Or Sign In To Your CrashPlan Account

    Once you have installed the CrashPlan app, you can create or sign in to your CrashPlan account. Refer to the instructions below for the product you are using:

    What's Next?

    To get the most out of CrashPlan, see our guide to Taking CrashPlan For A Test Drive

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    Last modified
    14:19, 18 Feb 2015



    CrashPlan User Guide