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    Home > CrashPlan > Latest > Backup > Seeded Backup

    Seeded Backup

    Applies to:
    • CrashPlan for Home

    Overview

    If you have lots of information to back up, backing up online could take many weeks. With so much data going over the wire, backing up online might not seem practical. 

    With CrashPlan for Home's Seeded Backup service, we can help you get your backup completed in much less time.

    Considerations

    • The Seeded Backup service is available only to customers in the US, Australia, New Zealand, and to all overseas US Armed Forces POs.
    • The Seeded Backup service is an optional service that enables you to get your first backup sent to your CrashPlan online destination faster than over the Internet. How much faster depends on how much you need to back up and the speed of your Internet connection.
    • The Seeded Backup service is intended for backups larger than 300 GB for US customers or larger than 150 GB for Australia and New Zealand customers.
    • Ordering the Seeded Backup service requires having a CrashPlan for Home subscription, so that you can restore your files when you need them and can continue backing up after we have loaded your seeded archive to your online destination.
    • It is a good idea to back up to a local destination in addition to backing up online, so that your files are available to restore quickly.
    • You may only back up a computer to a single seed drive.

    Benefits

    • Speeds up an initial online backup
    • Convenient solution for large backups
    • Simple, hassle-free operation

    How Does It Work?

    1. You place your order from our US or Australia/New Zealand store. All orders are shipped in the order they are received (typical wait time is 5-7 business days).
      • Please note: We ship our seed drives via FedEx in the US and via TNT in Australia and New Zealand. FedEx and TNT do not deliver to post office boxes. When you order the Seed drive, be sure to provide a physical address for the shipment.
    2. You receive the external USB drive and back up to it with CrashPlan.
    3. We include instructions for setting up and backing up the hard drive in the box containing the drive.
    4. You send the drive back (using the provided shipping label).
    5. We copy your backup archive to our data center.
    6. You use CrashPlan's online backup destination.

    We'll keep you updated on status once we receive the hard drive containing your backup data.

    Seeded Backup Service FAQs

    Do I have to use the Seeded Backup service?

    No. The Seeded Backup service is an optional service. Order this service only if the initial backup over the Internet to your CrashPlan online destination will take a lot longer than you'd like. It is intended for backups larger than 300 GB for US customers or larger than 150 GB for Australia and New Zealand customers.  Backups smaller than this can usually be transferred over the Internet in a reasonable amount of time.

    Is the Seeded Backup service included in the cost of my CrashPlan for Home subscription?

    No. The Seeded Backup service is available for an additional fee. Please visit our store for complete details on cost.

    If I order the Seeded Backup service, do I still need to buy a CrashPlan for Home subscription?

    Yes. The reason you order the Seeded Backup service is to start backing up to and restoring from your CrashPlan online destination faster.

    How many files can I send you?

    We'll send you a 1 TB drive. You can send as much data as you can back up to the 1TB drive.

    What should I do if I have more than 1 TB to backup?

    Back up as much as you can to the 1 TB drive, then ship the drive back to us. We'll upload your backup to our online destination. Your backup will automatically continue where it left off. All files backed up over the Internet will be added to your backup and you'll still save a lot of time by shipping us a large percentage of your backup.

    Can I order multiple seed drives to back up a single computer?

    No. You can only seed as much backup data from a single computer as will fit on a 1 TB drive.

    What if I'm already backing up online?

    Seeding is intended for your initial backup.

    When the seed is loaded onto our servers, any files you backed up to CrashPlan online destinations are completely overwritten/replaced with the files on the seed. It's as if the day you start back up to the seed drive is day 1 of your online backup. You will not be able to restore versions of files that you backed up online before your seeded backup started.

    Are my files safe in transit?

    Yes. Your data is encrypted, so even if the drive is lost, there is no risk to your personal files.

    Can I seed more than one computer at once?

    Yes, providing all of the files fit on one 1 TB drive. Just connect the seed drive to each computer one at a time.

    Can I send you one of my own drives?

    No. We've tested our drives for our hardware. To ensure a reliable backup, we need you to seed your backup with our drives.

    Where will you keep my files?

    For US customers, your files are stored in one of our secure North American data center facilities.  For Australia and New Zealand customers, your files are stored in our Sydney data center.

    How long will you hold my files?

    We retain your backup archive as long as you have an active CrashPlan for Home subscription.

    Where is this offer available?

    All 50 US States, all overseas US Armed Forces POs, Australia, and New Zealand.

    Armed Forces Seed Offer

    To honor your service, members of the US Armed Forces actively serving overseas get the Seeded Backup service for free.

    If you have an active CrashPlan for Home subscription and you are a member of the US Armed Forces on active duty overseas, from your ”.mil” email address, please write apo@crashplan.com with your name, email address and mailing information, so we can ship your seed drive.

    What if I decide to keep the drive?

    You have 21 days from the date of purchase to return the drive to us. If we have not received the drive within that time, we will assume you are keeping the drive and charge your credit card an additional $150 US or $300 AU.

    Do I have to pay to ship the drive back?

    No. Price includes shipping BOTH ways. We included a pre-addressed, pre-paid return label in the box.

    Where are my instructions?

    We include instructions for setting up and backing up the hard drive in the box containing the drive.

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    Last Modified
    15:54, 21 Apr 2014

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