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Code42 Support

Getting Started

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise
Applies to:

Overview

Welcome to Code42 for Enterprise—automatic backup that stays out of your way while you work. When you need to recover a file or a version of a file, Code42 for Enterprise makes it easy to browse, search, and download files from all of the devices on your account.

Follow the three quick steps below to start protecting your files from loss, corruption, and unwelcome file changes.

Step 1: Install the Code42 app

If the Code42 app isn’t already installed on your device, check with your administrator for download links and instructions. For step-by-step instructions, see our guide to installing the Code42 app on Windows and OS X.

Step 2: Set up your backup

Your administrator may configure your Code42 app to begin backing up immediately after you sign in to a device for the first time. However, if your backup isn't already configured, then the Code42 app will prompt you to set up your first backup set.

If prompted, click View details, then follow the links to add files or destinations to your set.

Code42 CrashPlan App Welcome Screen

Choosing files for backup
Typically, backing up your user folder is the best way to ensure that the majority of your personal files (documents, downloads, pictures, etc.) are backing up. For more information, see our best practices for choosing what to back up.

Step 3: View backup status and download files

Now that you’re backing up, you can quickly view the status of your backup from the Code42 for Enterprise icon in your notification area (Windows) or menu bar (OS X).

This is also a great time to download a file from your backup so that you can see how it works.

  1. Open the Code42 app.
  2. Click Get Files.
  3. Navigate to a file.
  4. Mouse over the file and click the download iconDownload icon.
    Your download is added to the downloads manager with the default get files options. The downloads manager displays the status of your download.
  5. Open Downloads and click Show folder Show folder to open the folder containing your file.

Download a file

That's it! It's safe to close the Code42 app while your backup continues quietly, behind the scenes. If you turn your device off, the Code42 app will resume where it left off the next time you turn the device back on.

Additional topics

Read or browse the topics below for more information on getting started.

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