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iOS: CrashPlan Does Not Play Videos In Landscape Mode

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

If you experience the CrashPlan mobile app cutting off video while in full-screen mode, review this article for troubleshooting info and solutions.

Affects

CrashPlan mobile app - iOS (iPhone, iPad, iPad mini)

Diagnosing

When downloading a video on your iOS device, if you are in full-screen mode and switch from portrait to landscape, the video re-orients back to portrait and becomes cut off at the top.

Recommended solution

To play the video in landscape, just exit full-screen view. This is the only solution on the iPhone.

If you have an iPad or iPad mini, rotating the device to portrait orientation and then back to landscape re-orients the video to play correctly in full-screen mode.