- CrashPlan PRO
- CrashPlan PROe
If you experience the CrashPlan mobile app cutting off video while in full-screen mode, review this article for troubleshooting info and solutions.
CrashPlan mobile app - iOS (iPhone, iPad, iPad mini)
When downloading a video on your iOS device, if you are in full-screen mode and switch from portrait to landscape, the video re-orients back to portrait and becomes cut off at the top.
To play the video in landscape, just exit full-screen view. This is the only solution on the iPhone.
If you have an iPad or iPad mini, rotating the device to portrait orientation and then back to landscape re-orients the video to play correctly in full-screen mode.