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Files Not Appearing In CrashPlan Mobile App

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

If your files are not visible in the CrashPlan mobile app, review this article for troubleshooting information and solutions. 

Considerations

Only files backed up to a cloud destination, such as CrashPlan Central, can be accessed from the CrashPlan mobile app. 

Diagnosing

Verify that your files are backed up to a cloud destination: 

  1. Open the CrashPlan app.
  2. Select Restore. 
  3. (Optional) If you are backing up to multiple destinations, select the From backup destination menu and choose a cloud destination, such as CrashPlan Central.
  4. Review the file list to see if your files are backed up. 

Recommended Solution

If your files are not backed up to a cloud destination, add them to your backup file selection. If your files are backed up to a cloud destination, but do not appear in the CrashPlan mobile app, uninstall and reinstall the mobile app