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Code42 Support

CrashPlan Stuck Upgrading To Newest Version

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

If your CrashPlan app gets stuck when upgrading to a newer version, follow the instructions in this troubleshooting article to remedy the issue.

Affects

CrashPlan for Home, CrashPlan PRO, CrashPlan PROe

Recommended solution

If the CrashPlan app never finishes upgrading, simply uninstall and reinstall the application. Your backup is not affected by uninstalling the CrashPlan app.

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