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CrashPlan Mobile App Closes Unexpectedly On iPad

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

When opening the CrashPlan mobile app on retina display iPads running iOS 8, the app may close shortly after opening it. This article describes how to prevent the CrashPlan mobile app from closing unexpectedly.

Affects

CrashPlan mobile app version 3.5.4 on retina display iPads running iOS 8

Recommended Solution

To prevent the CrashPlan mobile app from closing unexpectedly, follow the steps below:

  1. Turn the iPad to landscape mode
  2. (Optional) Swipe up from the bottom of the screen and tap the Orientation Lock
  3. Open the CrashPlan mobile app
    The CrashPlan mobile app stays open