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Code42 Support

Uninstalling The CrashPlan App

Applies to:
  • CrashPlan for Home
  • CrashPlan PRO
  • CrashPlan PROe

Overview

This article explains how to uninstall the CrashPlan app from your computer.

Considerations

Uninstalling the CrashPlan app also removes the log files associated with your backups on this computer. The CrashPlan logs provide valuable information when troubleshooting your backups, and may be requested by our Customer Champion team if you contact us for help. Before uninstalling the CrashPlan app, please be sure that you will not need the log files, or back up your log files before uninstalling.

Uninstall Options

There are two different methods for uninstalling CrashPlan: standard and complete.

  • In a standard uninstall, CrashPlan retains a small amount of information (including your computer's ID or GUID) so CrashPlan can “remember” your computer if you reinstall CrashPlan in the future. This information is stored in the hidden .identity file.
  • In a complete uninstall, the computer's identity information is also removed. Generally, you only want to completely uninstall CrashPlan and remove the identity if:
    • You are switching from one CrashPlan app to another (i.e. CrashPlan for Home to CrashPlan PRO)
    • A Customer Champion instructs you to do so
    • The computer is no longer backing up with a CrashPlan app

Identity File Considerations

  • The .identity file is hidden for all operating systems. You may need to edit folder options to be able to view this file.
  • You may be asked to provide administrator credentials for your computer in order to delete the .identity file

Steps

To uninstall the CrashPlan app:

Operating System Standard Uninstall Complete Uninstall
Windows
  1. Open the Control Panel, and select:
    • Windows 7/8/10: Uninstall a Program
    • Vista: Programs and Features
    • Windows XP: Add/Remove Programs
  2. Select your CrashPlan product (CrashPlan for Home, CrashPlan PRO, or Code42 CrashPlan)​, and choose Uninstall.

You may be prompted that another user on the device is signed in. If another user is signed in, it may prevent the CrashPlan app from uninstalling completely. Code42 recommends coordinating with other users to ensure all users are signed out of the account before continuing.

Uninstall Fails
If the CrashPlan app fails to uninstall because “The feature you are trying to use is on a network resource that is unavailable”, the “Installer-x64.msi” file is reported as missing, or “The specified account already exists”, it may be due to registry issues or other errors on your computer. Microsoft offers a free tool, Microsoft Fix It, for repairing these issues. Run the tool for your version of Windows. Microsoft Fix It will guide you through the process of uninstalling the CrashPlan app.
  1. Follow the Standard Uninstall process.
  2. Remove the following directory from your device:
    • If installed for everyone:
      • Windows Vista/2008/7/8/2012: C:\ProgramData\CrashPlan
      • Windows XP: C:\Documents and Settings\All Users\Application Data\CrashPlan
    • If installed per user: 
      • Windows Vista/2008/7/8/2012: C:\Users\<username>\AppData\<Local or Roaming\CrashPlan
        Depending on your network environment, user profiles can be either Local or Roaming.​
      • Windows XP: C:\Documents and Settings\<username>\Application Data\CrashPlan
Mac OS X
  1. Open the Finder.
  2. Press Command-Shift-G
    A dialog box appears: Go to the folder.
  3. Paste this text into the dialog box:
    • Installed for everyone: /Library/Application Support/CrashPlan/Uninstall.app
    • Installed per user: ~/Library/Application Support/CrashPlan/Uninstall.app
  4. Click Go.
  5. Double-click Uninstall.
  6. Follow the prompts to complete the uninstall process.
  1. Follow the Standard Uninstall process.
  2. Remove the following directory from your system:
    • Installed for everyone: /Library/Application Support/CrashPlan
    • Installed per user: ~/Library/Application Support/CrashPlan​
Linux
  1. Download the latest version of CrashPlan for Linux:
    • Home
    • CrashPlan PRO
    • Code42 CrashPlan: Contact your administrator for guidelines on downloading the CrashPlan app
  2. Uncompress the TGZ file to Downloads.
  3. Open Terminal and enter:
     cd ~/Downloads/crashplan-install
    
  4. Press Enter.
  5. Then enter:
    sudo ./uninstall.sh -i /usr/local/crashplan
  6. Press Enter.
  7. At the prompt, type YES to uninstall and press Enter.
  1. Follow the Standard Uninstall process.
  2. Remove the following directory from your system: /var/lib/crashplan
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