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Installing The CrashPlan App

Applies to:
  • CrashPlan for Home
  • CrashPlan PRO
  • CrashPlan PROe

Overview

This article provides instructions for installing the CrashPlan app on your computer.

Before You Begin

  • Before you install the CrashPlan app, make sure your computer meets the system requirements for your operating system.
  • If you are reinstalling the CrashPlan app, please refer to our uninstall and reinstall guide instead.
  • (Windows and OS X) If your computer has multiple user accounts and you want to back up each account separately, follow our instructions to install the CrashPlan app for each user instead.
  • If you are installing Code42 CrashPlan, see your system administrator for specific instructions on downloading and installing the CrashPlan app. Instructions may vary for your environment.

Considerations

  • The default install location for the CrashPlan app varies by operating system. You should not move or rename the application file after installation. Moving or renaming the CrashPlan app may result in unexpected behavior.
  • (OS X only) If your computer uses Gatekeeper and only allows software from the Mac App Store, go to System Preferences > Security & Privacy > General and allow applications downloaded from Mac App Store and identified developers​. Gatekeeper settings can be reverted after installing.
  • (OS X only) If you are backing up a File Vault-protected account on Mac OS X 10.6 or earlier, see our tutorial on Using CrashPlan will FileVault for additional instructions.

Steps

Follow the installation instructions for your operating system:

Windows

  1. Download the latest version of CrashPlan for Windows:
    • CrashPlan for Home
    • CrashPlan PRO: See Downloading CrashPlan PRO for steps to download the CrashPlan app from the administration console.
    • Code42 CrashPlan: See your system administrator for guidelines on downloading the CrashPlan app.
  2. Double-click the CrashPlan EXE file, then click Next to begin the installation wizard.
  3. For Installation Type, click Next to accept the default setting, Everybody (all users).
    The CrashPlan app will be accessible to all users on the computer. Alternatively, if you have multiple user accounts on your computer and want to back them up separately, see our guide on per user installation.
  4. Sign in to your CrashPlan account.

OS X

  1. Download the latest version of CrashPlan for OS X:
    • CrashPlan for Home
    • CrashPlan PRO: See Downloading CrashPlan PRO for steps to download the CrashPlan app from the administration console.
    • Code42 CrashPlan: See your system administrator for guidelines on downloading the CrashPlan app.
  2. Double-click the DMG file, then double-click Install CrashPlan.
  3. Follow the prompts to complete the installation using the default settings.
    The CrashPlan app will be accessible to all users on the computer. Alternatively, if you have multiple user accounts on your computer and want to back them up separately, see our guide on per user installation.
  4. Sign in to your CrashPlan account.

Linux

To install the CrashPlan app on Linux, run the install.sh shell script. For more detailed instructions, refer to the step-by-step information below. In version 3.7.0 and later, installing the CrashPlan app also downloads and installs Java Runtime Environment version 1.7.0_45.

  1. Download the latest version of CrashPlan for Linux:
    • CrashPlan for Home
    • CrashPlan PRO: See Downloading CrashPlan PRO for steps to download the CrashPlan app from the administration console.
    • Code42 CrashPlan: See your system administrator for guidelines on downloading the CrashPlan app.
  2. Extract the TGZ file to Downloads.
  3. Open Terminal and enter the following command for your version of the CrashPlan app:
    • CrashPlan for Home and CrashPlan PRO1cd ~/Downloads/crashplan-install
    • Code42 CrashPlan:
      • Version 4.4.1 and later: cd ~/Downloads/crashplan-install
      • Version 4.3.x and earlier: cd ~/Downloads/CrashPlanPROe-install
  4. Press Enter.
  5. Then enter: sudo ./install.sh
  6. Press Enter.
  7. Press Enter to read and advance through the prompts.
  8. (CrashPlan app version 3.6.4 and earlier only) In order for CrashPlan to run properly, type "Y" when prompted to install Java:
    CrashPlan requires Java to run. If you wish to install JRE for CrashPlan to run, type Y and press Enter
  9. Press Enter to read through the End User License Agreement (EULA).
  10. If you agree to the EULA, type yes and press Enter.
  11. When prompted, type y or n to each prompt and press Enter to complete the installation.
    The CrashPlan app opens after the installation completes.
  12. Sign in to your CrashPlan account.

In version 4.3.x and earlier of the CrashPlan app for CrashPlan for Home and CrashPlan PRO, enter the following command to access the installation directory: cd ~/Downloads/CrashPlan-install

Solaris & OpenSolaris

  1. Download the latest version of CrashPlan for your operating system:
  2. Open Terminal and move the downloaded tar.gz file into /var/spool/pkg/
    mv CrashPlan_2010-03-08_Solaris.tar.gz /var/spool/pkg/
  3. Extract the archive:
    tar -xzvf CrashPlan_2010-03-08_Solaris.tar.gz
  4. Install the CrashPlan package:
    sudo /usr/sbin/pkgadd
  5. Start the CrashPlan service:
    sudo /opt/sfw/crashplan/bin/CrashPlanEngine start
  6. Start the CrashPlan app:
    sudo /opt/sfw/crashplan/bin/CrashPlanDesktop
  7. Sign in to your CrashPlan account.

Enable The CrashPlan Service By Default For Solaris & OpenSolaris

The CrashPlan service is not installed as a service by default, so it will not start automatically when you boot the computer. You can enable the service using the commands provided after you finish running the install script:

sudo /usr/sbin/svccfg import /opt/sfw/crashplan/bin/crashplan.xml
sudo /usr/sbin/svcadm enable crashplan

What's Next?

To get the most out of CrashPlan, see our getting started guide.