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Code42 Support

System Requirements

Applies to:
  • CrashPlan for Home
  • CrashPlan PRO


The minimum requirements for using CrashPlan app and CrashPlan mobile app with CrashPlan for Home and CrashPlan PRO are described below. These requirements apply to the currently-supported versions of the CrashPlan app and CrashPlan mobile app.

If you use Code42 CrashPlan (previously CrashPlan PROe), please see the Code42 platform system requirements instead.

CrashPlan App

The system specifications listed below are the minimum requirements needed to successfully install the CrashPlan app.

Large Backup File Selections
If you are backing up more than 1 TB or 1 million files, please review additional technical information.
OS Hardware Software
  • 1 GHz CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Windows operating systems:
    • Windows XP 2
    • Windows Vista Service Pack 2
    • Windows 7
    • Windows 8, 8.1 (in desktop mode)
    • Windows 10
    • Server 2008/2012 (excludes Windows Server Essentials, Windows Small Business Server, and Windows Home Server)
  • Java JRE 1.7.0_45 (packaged with the CrashPlan app)
  • 1 GHz 64-bit Intel CPU
  • 1 GB Memory
  • 450 MB free drive space
  • OS X versions:
    • 10.7.5–10.9
    • 10.10
    • 10.11
  • Java JRE 1.7.0_45 (packaged with the CrashPlan app)
  • 1 GHz x86-64 CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Kernel version 2.6.32 or later
  • glibc 2.9 or later
  • cpio
  • Xorg (requires GUI)
  • GTK2
  • SysVInit
  • SWT (packaged with the CrashPlan app)
  • Oracle Java JRE 1.7.0_45 (packaged with the CrashPlan app)

The CrashPlan app requires a graphical user interface (GUI) for use on all operating systems.
1 In Windows, CrashPlan relies on the system user's read/write permissions to access and back up files.
2 Windows XP 64-bit requires installation of the MS Visual C++ 2005 Redistributable pack.

Operating System Considerations
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.

Using The CrashPlan App Outside System Requirements
The CrashPlan app is certified for use only on the specific systems that meet our system requirements. However, technology enthusiasts have found uses for CrashPlan outside our supported systems and configurations

CrashPlan Mobile App

OS Software
Android Android 2.2 and up
iOS iOS 7.0 or later
Windows Phone Windows Phone 8
Windows Phone 7.5
See end of support details.


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