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Code42 Support

System Requirements

Applies to:
  • CrashPlan PRO


This article provides the minimum system requirements for using the currently-supported versions of the CrashPlan app and the CrashPlan mobile app. These system requirements apply to CrashPlan for Home and CrashPlan PRO.

Code42 for Enterprise requirements are provided at Code42 Platform System Requirements.


  • These system requirements are the minimum requirements to install the CrashPlan app. We recommend using more powerful hardware for the best performance.
  • If your backup is unusually large (more than 1 TB or 1 million files), you must configure the CrashPlan app to use more RAM than the minimum requirement.
  • The CrashPlan app requires an internet connection for almost all activity, including signing in, backing up, restoring, and changing most settings.
Operating System Considerations
Alpha, beta, and other pre-release operating systems are not supported. Only the specific operating system versions listed on this page are supported.

CrashPlan App Requirements

OS Hardware Software
  • 1 GHz CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Windows operating systems:
    • Windows 7
    • Windows 8, 8.1
    • Windows 10 (CrashPlan app version 4.3 and later)
    • Server 2008 R2 (CrashPlan app version 4.7.x and earlier)
    • Server 2012 (CrashPlan app version 4.7.x and earlier)
    • Server 2012 R2 (CrashPlan app version 4.7.x and earlier)
  • 1 GHz 64-bit Intel CPU
  • 1 GB Memory
  • 450 MB free drive space
  • OS X and macOS operating systems:
    • OS X 10.9
    • OS X 10.10
    • OS X 10.11 (CrashPlan app version 4.3 and later)
    • macOS 10.12 (CrashPlan app versions 4.5.2 and later)
  • 1 GHz x86-64 CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Kernel version
    • CrashPlan app version 4.5.x and later: 2.6.32 or later
    • CrashPlan app version 4.4.1 and earlier: 2.6.13 or later
  • glibc 2.9 or later
    • CrashPlan app version 4.5.x and later: 2.9 or later
    • CrashPlan app version 4.4.1 and earlier: 2.4 or later
  • cpio
  • Xorg
  • GTK2
  • SysVinit
  • SWT1

The CrashPlan app requires a graphical user interface (GUI) for use on all operating systems.
1 This component is packaged with the CrashPlan app.

Unsupported Configurations
We support the CrashPlan app only on systems that meet our system requirements. Some customers have found additional, unsupported uses for CrashPlan.

CrashPlan Mobile App Requirements

Mobile OS Version
Android Android 2.2 and later
iOS iOS 7.0 and later
Windows Phone1
  • Windows Phone 8
  • Windows Phone 7.5

1 See end-of-support details.