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Code42 Support

Upgrading Version 4.3.x To 4.3.5.3

Applies to:
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

This article describes how to upgrade the enterprise servers in your Code42 environment from version 4.3.x (4.3.0, 4.3.2, 4.3.4.1, 4.3.5, 4.3.5.1, and 4.3.5.2) to version 4.3.5.3, and to perform associated CrashPlan app upgrades.

Managed Appliance Upgrades
If your master server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.

Affected Code42 Platform Components

The upgrade from version 4.3.x to 4.3.5.3 includes changes to the following components. View Code42 platform version 4.3.5.3 release notes for details.

Upgraded Not Upgraded
  • Enterprise server
  • CrashPlan app (when upgrading from enterprise server version 4.3.0, 4.3.2, or 4.3.4.1 only)
  • SharePlan app
  • CrashPlan mobile app
  • SharePlan mobile app

Version Compatibility

Code42 server version 4.3.5.3 is compatible with the following components.

Component Compatible Versions
CrashPlan app

All operating systems:

  • 4.3.5*
  • 4.3.x
  • 4.2.x
CrashPlan mobile app
  • Android:
    • 4.2.1
    • 4.2.0
  • iOS: 4.2.0
SharePlan app
  • Windows: 4.2.0*
  • OS X:
    • 4.3.0*
    • 4.2.0
SharePlan mobile app
  • Android:
    • 4.2.1*
    • 4.2.0
  • iOS:
    • 4.3.1
    • 4.3.0*
    • 4.2.0

* Indicates this version is bundled with Code42 server version 4.3.5.3

All storage servers in your Code42 environment must use the same Code42 server software version as your master server. For provider storage compatibility information, see the Code42 Public Cloud Version Policy.

Upgrade Instructions

If you have any questions about upgrading your Code42 environment, or if you need assistance troubleshooting the upgrade, contact our Customer Champions.

Step 1: Download The Upgrade File

Download the upgrade file for your server operating system. If your Code42 environment has enterprise servers running on different operating systems, download the upgrade file for each operating system:

Version 4.3.0 To 4.3.5.3

MD5 checksums

Version 4.3.2 To 4.3.5.3

MD5 checksums

Version 4.3.4.1 To 4.3.5.3

MD5 checksums

Version 4.3.5 To 4.3.5.3

MD5 checksums

Version 4.3.5.1 To 4.3.5.3

MD5 checksums

Version 4.3.5.2 To 4.3.5.3

MD5 checksums

Step 2: Upgrade Your Enterprise Servers

Follow our instructions to upgrade the enterprise servers in your Code42 environment:

Step 3: Upgrade Your CrashPlan Devices

  • If you upgraded your enterprise servers from version 4.3.0, 4.3.2, or 4.3.4.1, follow our instructions to upgrade CrashPlan devices in your Code42 environment.
  • If you upgraded your enterprise servers from version 4.3.5, 4.3.5.1, or 4.3.5.2, there are no device upgrades.