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Code42 Support

Upgrade Version 3.6.4 To 3.6.4.1

Applies to:
  • CrashPlan PROe

Overview

This tutorial describes how to upgrade your Code42 environment from enterprise server version 3.6.4 to version 3.6.4.1.

Affected Components

The upgrade from 3.6.4 to 3.6.4.1 includes the following upgrades. View 3.6.4.1 release notes for details.

Upgraded Not Upgraded

Enterprise server

  • CrashPlan app
  • CrashPlan mobile app

Version Compatibility

CrashPlan for Business version 3.6.4.1 is compatible with the following components.

Component Compatible Versions
Code42 Code42 server

3.6.4.1

CrashPlan app

All operating systems:

  • 3.6.4
  • 3.6.3
CrashPlan mobile app
  • Android: 3.5.4
  • iOS:
    • 3.5.5
    • 3.5.4
  • Windows Phone: 3.5.4

What To Expect

Upgrading Your Server

When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.

Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment.

If you have more than one Code42 server, upgrade the master server first.

Managed Appliance Upgrades
If your master server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.

Upgrade Instructions

If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment From Version 3.6.4 To Version 3.6.4.1.

If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment From Version 3.6.4 To Version 3.6.4.1.

Troubleshooting Your Upgrade

If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to a Customer Champion when reporting upgrade issues, is available in Troubleshooting The Upgrade From Version 3.6.4 To Version 3.6.4.1.

If you have any questions about upgrading your Code42 environment, contact our Customer Champions.