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Upgrade Version 3.6.2.1 To 3.6.3.1

Applies to:
  • CrashPlan PROe

Overview

This tutorial describes how to upgrade your environment from enterprise server version 3.6.2.1 to version 3.6.3.1.

Version compatibility

The upgrade from 3.6.2.1 to 3.6.3.1 is an enterprise server and CrashPlan app upgrade. The CrashPlan app upgrades to version 3.6.3. View release notes.

Enterprise server version 3.6.3.1 is compatible with:

  • CrashPlan app versions: 3.6.3, 3.6.1.4
  • CrashPlan mobile app versions:
    • Android: 3.5.4
    • iOS: 3.5.4
    • Windows Phone: 3.5.4

What to expect

Upgrading your server

When you apply the upgrade, the enterprise server service shuts down and performs the upgrade tasks. When the upgrade tasks are complete, the enterprise server service starts up automatically.

Most server upgrades take 5-10 minutes to complete; however, upgrades in larger environments may take 15-30 minutes or more, depending on the size of the environment and the nature of the specific upgrade.

If you have more than one enterprise server, upgrade the master server first.

Managed appliance Upgrades
If your master server is a Code42 managed appliance, our Customer Champions work with you to upgrade your Code42 environment. Do not attempt to upgrade your environment on your own.

Upgrading your devices

Devices with the CrashPlan app upgrade automatically once the administrator enables the device upgrade. We recommend running the upgrade on a single CrashPlan app device before enabling automatic upgrades for all of your devices. Please review Best Practices for Upgrading Your Devices prior to upgrading.

Once you enable device auto-upgrade, you must restart your master server before your devices can upgrade. When the master server has restarted, devices reconnect to the upgraded master server at a randomized interval of 1-15 minutes. Devices download their upgrades from the master server over TCP port 4280 and upgrade themselves automatically. The randomized re-connect interval means that, after the master server comes back online, there may be a delay before all devices have successfully upgraded.

Performing sequential upgrades

When performing multiple upgrades in sequence, we recommend that you allow time for devices to complete one upgrade before beginning a later upgrade.

Upgrading your mobile devices

There is no upgrade for the CrashPlan mobile apps for version 3.6.3.1.

Upgrade instructions

If you have only one enterprise server, read the full instructions at Upgrading Your Single-Server Environment To 3.6.3.1.

If you have more than one enterprise server, read the full instructions at Upgrading Your Multi-Server Environment To 3.6.3.1.

Troubleshooting your upgrade

If you encounter issues during the upgrade process, troubleshooting information, including what information to provide to a Customer Champions when reporting upgrade issues, is available in Troubleshooting The Upgrade To Version 3.6.3.1.

If you have any questions about upgrading your enterprise server, please contact our Customer Champions.