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Next Steps After Setting Up CrashPlan PRO

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise


CrashPlan PRO administrators can use this article to quickly locate resources for configuring and managing a CrashPlan PRO environment. The steps below are optional and provided as suggestions for what to do next after initial setup is complete.

Testing backup & restore

Use the CrashPlan app to verify that your CrashPlan PRO environment is installed correctly and to familiarize yourself with the backup and restore workflow for users.

Backing up

Restoring files

  • Restore files from the CrashPlan app.
    • Restoring files from the CrashPlan app is the most common method for restoring files.
    • There are no limits on the amount of data that can be restored at one time with the app.
  • Access files using your mobile device.
    • Access files backed up to a cloud destination from the free CrashPlan mobile app (Android and iOS).
    • Open downloaded files on your mobile device with apps that support the file type.
  • Restore files from the web.
    • Quickly access files backed up to a cloud destination using the administration console.
    • Administrators can configure a data limit for web restores (250 MB by default).
Administrator restore
In addition, administrators with appropriate permissions can restore files for end users; see Managing Your CrashPlan PRO environment for more information.

Familiarizing yourself with the Administration console

Explore the administration console.

  • Learn the basics of navigating the administration console.
  • Use the administration console to view, manage, monitor, and configure your CrashPlan PRO environment.
  • Apply settings across your CrashPlan PRO environment.

Planning & configuring your environment

Configure appropriate backup policies for your organization, then add users.

Configuring backup policies

Adding users

Add users from the administration console.

  • Add individual users manually.
  • Create multiple users at once by uploading a text file.
  • Invite multiple users by sending an email invite. Invited users create their accounts from the administration console.

Managing your CrashPlan PRO environment

Once your CrashPlan PRO environment is configured and deployed, you can use the administration console to monitor user activity and manage access and retention of data.

Restoring files for users

Restore users' files from the administration console.

  • Restore files for other users.
  • Restore to a zip file on your computer.

Replacing a computer or hard drive

Granting and removing access


Foundational concepts

For an understanding of the foundational concepts underpinning the CrashPlan PRO environment, refer to the articles below.

  • How Backup Works
    An explanation of how CrashPlan analyzes, compresses, encrypts, transmits and stores data.
  • Archive Encryption Key Security
    An in-depth look at each of CrashPlan's encryption key options, as well as other important aspects of your backup's security.

Resources & support

For additional information, you can search our extensive support site or contact our Customer Champion team.