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Code42 Support

CrashPlan PRO Requirements

Applies to:
  • CrashPlan PRO

Overview

This article lists the system requirements and network ports for your CrashPlan PRO environment.

Administration Console Requirements

  • Minimum resolution: 1024x768
  • Web browser:
    • Chrome
    • Firefox
    • Internet Explorer 11
      Internet Explorer 10 is supported only for Code42 servers version 5.1.x and earlier
    • Microsoft Edge
    • Safari 7 or 8 (on OS X)
      Safari 6.1 is supported only for Code42 servers version 5.1.x and earlier

The administration console does not support mobile web browsers.

CrashPlan App Requirements

  • These system requirements are the minimum requirements to install the CrashPlan app. We recommend using more powerful hardware for the best performance.
  • If your backup is unusually large (more than 1 TB or 1 million files), you must configure the CrashPlan app to use more RAM than the minimum requirement.
  • The CrashPlan app requires an internet connection for almost all activity, including signing in, backing up, restoring, and changing most settings.

CrashPlan App

OS Hardware Software
Windows
  • 1 GHz CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Windows operating systems:
    • Windows 7
    • Windows 8, 8.1
    • Windows 10 (CrashPlan app version 4.3 and later)
    • Server 2008 R2 (CrashPlan app version 4.7.x and earlier)
    • Server 2012 (CrashPlan app version 4.7.x and earlier)
    • Server 2012 R2 (CrashPlan app version 4.7.x and earlier)
OS X
macOS
  • 1 GHz 64-bit Intel CPU
  • 1 GB Memory
  • 450 MB free drive space
  • OS X and macOS operating systems:
    • OS X 10.9
    • OS X 10.10
    • OS X 10.11 (CrashPlan app version 4.3 and later)
    • macOS 10.12 (CrashPlan app versions 4.5.2 and later)
Linux
  • 1 GHz x86-64 CPU
  • 1 GB Memory
  • 450 MB free drive space
  • Kernel version
    • CrashPlan app version 4.5.x and later: 2.6.32 or later
    • CrashPlan app version 4.4.1 and earlier: 2.6.13 or later
  • glibc 2.9 or later
    • CrashPlan app version 4.5.x and later: 2.9 or later
    • CrashPlan app version 4.4.1 and earlier: 2.4 or later
  • cpio
  • Xorg
  • GTK2
  • SysVinit
  • SWT1

The CrashPlan app requires a graphical user interface (GUI) for use on all operating systems.
1 This component is packaged with the CrashPlan app.

CrashPlan Mobile App

Mobile OS Version
Android Android 2.2 and later
iOS iOS 7.0 and later
Windows Phone1
  • Windows Phone 8
  • Windows Phone 7.5

1 See end-of-support details.

Network Ports

The CrashPlan app requires the following ports to communicate with your backup destinations. Depending on the destinations you use, you may not require all ports:

Port(s) Protocol Destination Description
4242* TCP CrashPlan devices (Default) Listening port between devices on the same account
4243* TCP localhost (Default) Used by the CrashPlan app to connect to the CrashPlan service
443 TCP Code42 cloud (Required) Used by the CrashPlan app to connect to the Code42 cloud

* Depending on your configuration, alternative ports may be used. To find the ports used on your device, identify the ports used by the CrashPlan app.