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CrashPlan PRO Devices Reference

Available in:

  • CrashPlan PRO
    • Standard
    • Premium
    • Enterprise

Overview

The Device Overview displays a list of all devices within your CrashPlan PRO environment. Use this page to restore files for users and learn about the backup status for devices in your CrashPlan PRO environment.

Device overview

To view the Device Overview page, sign in to the administration console and select Devices.

Device Overview

Item Description Click to view
a Action menu Display commands for the operations you can apply to selected items or the entire list.
b

Add a new device

Download the CrashPlan app installer for the platform you select.
c Select all Selects all the devices in the list.
d Name

Device name.
The sort arrow indicates sort order. Click the arrow to switch between ascending or descending.


Note: A single device is displayed multiple times if the CrashPlan app is installed per user for multiple user accounts.

Click to view device's details.

e OS Operating system for this device.

Click to view device's details.

f Online Indicates whether or not this computer is connected to an online destination. Colors represent status:
  • Green - connected
  • Gray - not connected
Click to view device's details.
g Stored

Total amount of data backed up for this device.

Click to view device's details.

h Alerts

Device alert status:

  • OK - Device backup: recent
  • WarningBackupAlert - Device backup: warning threshold
  • CriticalBackupAlert - Device backup: critical threshold

Configure warning and critical thresholds at Settings > Reporting. If a device is backing up to multiple destinations, the overview shows the most severe alert.

Click to view device's details.

i Last Backup Activity Amount of time since any backup activity from this device took place.

Click to view device's details.

j Restore Restore files for the selected device. Click to view web restore.

Action menu

From Devices Overview, select the action menu .

Command Description
Show Active Displays all active devices. Not available when active devices are currently displayed.
Show Deactivated Displays all deactivated devices. Not available when deactivated devices are currently displayed.
Show Alerts Displays all devices with an alert status of WarningBackupAlert or CriticalBackup.
Pause Backup Pauses backup for a selected device.
Resume Backup Resumes a backup that has been paused for a selected device.
Restart Backup Engine Restarts the backup engine for a selected device.
Verify File Selection Trigger the file selection verification scan to begin immediately for a selected device.
Block

Signs the user out of the CrashPlan app on the selected device(s) and prevents the user from signing in until the device is unblocked. Backup continues and archives remain active and stored. This option is not available if the selected user is already blocked.

Unblock Unblock a blocked user. This option is only available if the selected user is currently blocked.
Export All Export selected item to CSV file. If no user is selected, all devices in the list are exported.
Print Print a list of currently selected devices. If no user is selected, all devices in the list are printed.

Add a new device

After selecting Add A New Device from the Device Overview, instructions for downloading the CrashPlan app display. Click Yes, Continue to proceed to App Downloads.

Add new device

CSV export

Export all visible list items to a CSV file by selecting action menu > Export All. If no device is selected, all devices in the list are exported. The following attributes are exported to the CSV file.

Field Description
computerId Identification number for the device.
name Device's name.
guid Globally Unique Identifier for the device.
status Active, deauthorized, deactivated, or blocked
active TRUE: Device is active
FALSE: Device is deactivated
blocked TRUE: Device is blocked
FALSE: Device is not blocked
alertState Backup alert state of this device.
userId Identification number of the device's user.
orgId Identification number of the device's organization.
lastConnected Time since this device sent any backup data to the specified destination.
osName Operating system of the device.
osVersion Version of the operating system of the device.
osArch Architecture of the device.
address IP address the CrashPlan app last reported to the master server.
remoteAddress

CrashPlan PRO: The address CrashPlan PRO's cloud sees for this device.

javaVersion Version of Java that the CrashPlan app uses on this device.
timeZone Time zone the device last reported to the master server.
displayVersion Version number for the device's installation of the CrashPlan app.
service Indicates which service the device is using.
targetComputerId Identification number of the device used for computer-to-computer backup.
targetComputerGuid Globally Unique Identifier for the device used for computer-to-computer backup.
targetComputerName Name of the backup destination of the device used for computer-to-computer backup.
targetComputerOsName Operating system for the device used for computer-to-computer backup.
targetComputerType Type of device used for computer-to-computer backup. This is either a SERVER or DEVICE.
selectedFiles Total number of files selected for backup from this device.
selectedBytes

Total number of bytes selected for backup.

todoFiles

Total number files remaining to back up.

todoBytes

Total bytes of data remaining to back up.

archiveBytes

Total size of files selected for backup.

billableBytes Amount of data that is billable.
lastActivity Time since the device sent any backup data to the specified destination.
lastCompleted Time since the device last completed a backup to the specified destination.
lastConnected Time since the CrashPlan app last connected to the master server.
using

TRUE: An archive for the device exists in the CrashPlan PRO environment.

FALSE: No archive exists for the device in the CrashPlan PRO environment.

targetAlertState Backup alert state for the device used for computer-to-computer backup.
percentComplete Percentage of backup that is complete.
userUid Unique identifier of the user.
computerExtRef Customer-provided reference for the device.
notes

Device details

From the Device Overview, click on a device to view the device details.

Device detail

Item Description Click to view
a Operating system Displays this device's operating system. Mouse over to display the operating system version.
b Device name Name for this device. Go to Action Menu > Edit > General or to the CrashPlan app to update.
c GUID Globally Unique Identifier for this device.
d Username The username for the user that owns the displayed device.

Click to view User Detail.

e

Action menu (device)

The action menu displays the actions that you can perform on this device.
f Connection Status Time since this device last connected to the master server.
g IP Address The IP address the CrashPlan app last reported to the master server (as reported by the device's operating system).
h Restores The number of restores initiated for files backed up from the displayed device. Click to view the full Restore History.
i Version Version number for the device's installation of the CrashPlan app.
j Date Created Date the device was created within the CrashPlan PRO environment.
k Destination

Name of the backup destination.

The icon next to the destination name indicates the type of destination:

  • Cloud icon: cloud destination
  • Computer icon: device location
  • Hard drive icon: local folder destination
l Selected Amount of data on this device that is selected for backup.
m Backup Status Progress bar representing the amount of data backed up and the amount remaining to back up.

Progress bar colors represent alert state:

  • Green: recent backup has occurred
  • Yellow: warning state
  • Red: critical state
n Last Activity The time since this device sent any backup data to the specified destination.
o Completed The time since this device last completed a backup to the specified destination.
p Restore Displays Restore window from which you can select the files / folders you want to restore from this archive. View Restoring Files From The Administration Console for additional information.
q

Archive Action menu

Actions or commands you can perform on the specified backup archive.
r Used Storage Total amount of data stored in this device's backup archive at the specified destination.
s Storage Displays the amount of Used Storage (item s) for the last 30 days. Data is updated once per day.
t Settings Read-only display of device settings for the selected device. Go to Action Menu > Edit to change settings for this device.

Device Action menu

From device details, select the action menu .

Command Description
Edit Displays Device Settings, which you can use to edit settings for this device.
Deactivate Deactivates a device. Deactivation stops user backups.
Activate Activates a device that is currently deactivated.
Block Signs out the user and and prevents the user from signing in on this device until the device is unblocked. Backup continues and archives remain active and stored. Not available when the selected user is currently blocked.
Unblock Unblocks a currently blocked device.
Adopt a Computer Designates this device to assume the backup archive and GUID of another device. View Adopting A Computer From The Administration Console for additional information.
Deauthorize Deauthorize this computer.
Pause Backup Pauses backup for a selected device.
Resume Backup Resumes a backup that has been paused for a selected device.
Restart Backup Engine Restarts the backup engine for a selected device.
Verify File Selection Scans folders for file changes and deleted files.
Retrieve logs Displays log screen. You can choose from a list of logs.
Send logs Sends your log files to Customer Champions. This action displays a window in which you can enter your support ticket. When you click send, the necessary log files are sent to support with the associated support ticket number.
Print Prints a list of currently selected devices. If no device is selected, all devices in the list are exported.

Archive Action menu

From the archive action menu on the Device Details page, you can do the following:

Command Description
Maintain Archive Reclaims space in the backup archive by immediately applying file selection or retention policy changes (such as how many versions to keep and how long to keep deleted files).
Resume Backup Resumes a backup that has been paused for a selected device.
Pause Backup Pauses backup for a selected device.

Settings

View a read-only list of device settings and history.

For more information about these settings or to change them, please see the Devices Reference.

General

See Devices Reference to learn more about these settings or to change them. general settings

Backup

See CrashPlan PRO Device Backup Reference to learn more about these settings or to change them.
backup settings

Reporting

See CrashPlan PRO Reporting Reference to learn more about these settings or to change them.
reporting settings

Security

See Device Backup Security Reference to learn more about these settings or to change them.
security settings

Network

See Device Backup Network Reference to learn more about these settings or to change them.
network settings

History

If the device is online and the CrashPlan app is running, you can view the device's history in the console from this screen.

history

Reference

See Device Reference to learn more about these settings or to change them.
Device settings, reference

Restore history

From Device Details, select Restores (item h) to the device's restore history.

Restore History

Item Description
a Action menu Includes options to Print or Export All (as CSV) the restore information.
b Operating System Displays the operating system of the device that received the restored data.
c User User whose data was restored.
d Restore To Device that received the restored data.
e # Files Number of files that were restored.
f Size Total size of the restored files.
g Transfer Rate Speed in Mbps of the file restoration.
h Restore Date Date and time the restoration occurred.
i Duration Total time taken to restore the files.

CSV export

Export all visible list items to a CSV file by selecting Action menu > Export All. If no device is selected, all devices in the list are exported.

Field Description
user User whose backup data was restored.
deviceName Name of device that received the restored data.
numFiles Number of files that were restored.
numBytes Total size of the files restored.
transferRateBytesPerSecond Speed in Mbps of restore job.
startDate Date the restore started.
endDate Date the restore finished.
acceptingDeviceId ID of the device that received the restored data.
acceptingDeviceName Name of device that received the restored data.
AcceptingDeviceOsName Operating system of the device that received the restored data.
acceptingDeviceOsVersion Version of the operating system of the device that received the restored data.
acceptingType Type of device.
acceptingUserFirstName First name of the user whose device accepted the restored data.
acceptingUserId ID of the user whose device accepted the restored data.
acceptingUserLastName Last name of the user whose device accepted the restored data.
acceptingUsername User name of the user whose device accepted the restored data.
completedDate The date the restore finished.
rateByesPerSecond Speed in Mbps of restore job.
requestingUserId ID of the user who requested the restore.
restoreBytes Total bytes restored.
restoreFiles Number of files restored.
restoreId ID of the restore job.
sourceOrgId ID of the organization where the restored files originated.
sourceUserId ID of the user whose files were restored.
startDate Date the restore began.
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