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Code42 Support

App Downloads Reference

Applies to:
  • CrashPlan PRO
  • Code42 CrashPlan (previously CrashPlan PROe)

Overview

Beginning with Code42 server version 5.3, the App Downloads screen manages the client versions that are available in your Code42 environment. In the administration console, select App Downloads from the navigation menu on the left to manage or download the CrashPlan app. 

  • System Administrators of Code42 CrashPlan with an on-premises master server can use App Downloads to add client versions to their master server by downloading them directly from Code42, or by uploading client package files obtained from the Code42 support site.
  • Administrators and end users of Code42 CrashPlan (previously CrashPlan PROe) and CrashPlan PRO can use App Downloads to download the CrashPlan app.

App Downloads

Code42 CrashPlan System Administrator View

Code42 CrashPlan with on-premises master server only

In the administration console, select App Downloads from the navigation menu on the left to view and manage clients.

app_downloads_private-adminView-5.3-annotated.png

Item Description
a Auto upgrade devices

The current setting for Auto-upgrade devices, which is managed from Settings > Server. When enabled, CrashPlan apps in your Code42 environment upgrade when a new client version is available.

b Change in settings Navigates to Settings > Server for managing the Auto-upgrade devices setting.
c Available on your Code42 server

Lists the client versions stored on your master server's file system. Both the installer and upgrade files are available for all client versions listed.

d Operating System The device operating system for each client. 
e Version Version for each client.
f Build Number Build number for each client. 
g App Name for each client.
h Download Apps Downloads the client installer to your local file system.
i Delete Deletes the client package files from your master server's file system. Both the installer and upgrade files are deleted.
j Upload client package files Opens a window for uploading client package files to your master server's file system. Compatible client package files can be obtained from Code42
When possible, Code42 recommends downloading compatible client packages directly from the Newer versions available from Code42 table below.
k Newer versions available from Code42 Lists client versions that are compatible with your master server version and available for download from Code42, but which are not currently on your master server's file system. 
l Operating System The device operating system for each client. 
m Version Version for each client.
n Build Number Build number for each client. 
o App Name for each client.
p Status

The status of a client package. Status messages include:

  • Available: Indicates the client package can be downloaded to your master server.
  • Downloading: Indicates the client package is currently downloading to your master server.
  • Failed: Indicates that either the client package failed to download or the file failed validation.
q Downloading Icon that indicates a client package is currently downloading to your master server.
r Add

Downloads a client package from the Code42 servers and adds it to the file system of your master server. When you add a client package:

  • The Auto-upgrade devices setting is automatically disabled.
  • The client package is unpacked and validated against the md5 checksum included in the package.
  • The unpacked files (upgrade and installer files for the client version) are added to the appropriate directory for your master server's operating system.

Once a client package successfully downloads and validates, it automatically replaces earlier client versions for that operating system and series (4.x or 5.x versions). The newer client version displays in the Available on your Code42 server table, and the older client's upgrade and installer files are deleted from your master server's file system.

s Cancel Cancels download for a client package that is currently downloading, and prevents the package from being added to your master server.

Upload Client Package Files

Click Upload client package files to browse and select client packages for upload.

app_downloads-private-uploadPackage-annotated.png

Item Description
a Select Files Opens the file browser for your operating system. You can select and upload Code42 package files (.pkg42) to the master server. When you upload a client package:
  • The Auto-upgrade devices setting is automatically disabled.
  • The client package is unpacked and validated against the md5 checksum included in the package.
  • The unpacked files (upgrade and installer files for the client version) are added to the appropriate directory on your master server's operating system.

Once a client package successfully uploads and validates, it automatically replaces earlier client versions for that operating system and series (4.x or 5.x versions). The newer client version displays in the Available on your Code42 server table, and the older client's upgrade and installer files are deleted from your master server's file system.

b Uploading Icon that indicates a package file is currently uploading to your master server. 
c Error Icon that indicates a package file failed to upload or failed validation. 
d Error message Specific reason that a package file failed to upload or validate.
e Complete Icon that indicates a package file successfully uploaded and passed validation.
f Done Closes the Upload client package files dialog and returns to the App Downloads view. 

End User View

End users can sign in to the administration console and select App Downloads to download the CrashPlan app.

app_downloads-PRO-5.3.png

Item Description
a Operating System The device operating system for each CrashPlan app. 
b Version Version for each CrashPlan app. 
c Build Number Build number for each CrashPlan app. 
d App Name for each CrashPlan app. 
e Download Apps Downloads the CrashPlan app to your local file system.