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Code42 Support

Protecting Your Data When A Device Is Lost Or Stolen

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

When a user's device is lost or stolen, your Code42 environment provides capabilities to protect data on the device. This tutorial explains how to protect and restore a user's data when a device is lost or stolen.

Considerations

The number of device entries in the administration console for a single device depends on the applications installed and the CrashPlan app installation type. To protect your data, you must take action on all administration console entries for the device. 

  • If the CrashPlan app and SharePlan app are both installed on the same device, then the administration console contains a device entry for each app.
  • If the CrashPlan app is installed per user account for multiple users on the same device, then the administration console contains a device entry for each user. 

Before You Begin

Identify the name of the lost or stolen device. If you don't know the name of the device, use the administration console to locate it based on the user that owned the device:

  1. Sign in to your administration console.
  2. Go to Users.
  3. Click the name of the user that owned the lost or stolen device.
  4. (Optional) Select the product that you want to view (CrashPlan or SharePlan).
  5. Locate the lost or stolen device name by reviewing the user's devices under Device Name.

Step 1: Decommission The Lost Or Stolen Device

When you discover that a device is lost or stolen, immediately take action to protect your data.

Quickly Locating A Device
If your Code42 environment contains many devices, searching for the device by name is often the fastest way to locate it.

CrashPlan App

If the device uses CrashPlan, block the CrashPlan device. When the device is blocked, the CrashPlan app continues backing up, but users cannot access CrashPlan on the device to restore data or change settings.

  1. In the administration console, go to Devices, then click the name of the CrashPlan device.
  2. From Action menu, select Block.
    If the CrashPlan app is installed per user account for multiple users on the device, repeat the steps above for each user’s device entry.

Block a CrashPlan device

SharePlan App 

If the device uses SharePlan, deactivate the SharePlan device. When the device is deactivated, the SharePlan app stops syncing, and all plan data is removed from the device.

  1. In the administration console, go to Devices, then click the name of the SharePlan device.
  2. From Action menu, select Deactivate.

Block a SharePlan device

Step 2: Set Up The Replacement Device

The process to set up the replacement device varies based on whether the lost or stolen device used CrashPlan, SharePlan, or both. Perform the appropriate steps below.

CrashPlan App & SharePlan App

  1. Install the CrashPlan app on the replacement device.
    If multiple users must back up data on the device to individual archives, install the CrashPlan app per user instead and repeat the steps below for each user.
  2. Restore the user's files to the replacement device.
  3. In the administration console, unblock the lost or stolen CrashPlan device:
    1. Go to Devices, then click the name of the CrashPlan device.
    2. From Action menu, select Unblock.
  4. Immediately adopt the CrashPlan archive from the lost or stolen device using one of these methods:
    Adopting the archive automatically deactivates the lost or stolen device.
  5. Install the SharePlan app on the replacement device.
  6. Instruct the user to sign in to the SharePlan app and configure sync preferences.
    When the user signs in to the SharePlan app, the user's existing plans sync with the device.
Plan Folders Outside The SharePlan Folder
When you install SharePlan, plan folders that were not located in the SharePlan folder on the lost or stolen device sync to the SharePlan folder on the new device.
  • If you used CrashPlan to restore plan folders located outside the SharePlan folder, these folders are duplicates and are not synced with SharePlan.
  • In most circumstances, we recommend removing the duplicate folders because plan folders in the SharePlan folder are likely more current.

CrashPlan App Only

  1. Install the CrashPlan app on the replacement device.
    If multiple users must back up data on the device to individual archives, install the CrashPlan app per user instead and repeat the steps below for each user.
  2. Restore the user's files to the replacement device using one of these methods:
  3. In the administration console, unblock the lost or stolen CrashPlan device:
    1. Go to Devices, then click the name of the CrashPlan device.
    2. From Action menu, select Unblock.
  4. Immediately adopt the CrashPlan archive from the lost or stolen device using one of these methods:
    Adopting the archive automatically deactivates the lost or stolen device.

SharePlan App Only​

  1. Install the SharePlan app on the replacement device.
  2. Instruct the user to sign in to the SharePlan app and configure sync preferences.
    When the user signs in to the SharePlan app, the user's existing plans sync with the device.
Plan Folders Outside The SharePlan Folder
When you install SharePlan, plan folders that were not located in the SharePlan folder on the lost or stolen device sync to the SharePlan folder on the new device.
  • If you used CrashPlan to restore plan folders located outside the SharePlan folder, these folders are duplicates and are not synced with SharePlan.
  • In most circumstances, we recommend removing the duplicate folders because plan folders in the SharePlan folder are likely more current.