This page contains a list of frequently asked questions for CrashPlan PRO users.
Yes. There is a 30-day free trial to CrashPlan PRO. Your trial is a fully functional version of the software and online service. It is exactly the same as the software and online services that you get when you purchase.
There are two types of plans, each with their own pricing programs.
We offer a 30-day free trial, and our store has a tool to help you choose the right plan. If you're still not sure, you can always start with the monthly Unlimited Data plan and change plans later.
The total amount of storage is the total amount of data backed up from all the computers in your account. This value includes data backed up to all backup destinations, including online and local destinations. For example, if a computer backs up 10 GB to an online destination and 10 GB to a local hard drive, the total storage used is 20 GB.
No. You can have one subscription per company and all the computers under a single company must be on the same plan.
No. Your storage is a pool shared by all computers. For example, a business with a 50 GB plan and two computers might back up 40 GB from one computer and 10 GB from the other computer.
Code42 currently offers CrashPlan PRO in the United States (excluding U.S. territories), Canada, Australia and New Zealand. Due to the location of our data centers and international data laws, we are not able to offer CrashPlan PRO in other areas of the world at this time.
However, Code42’s CrashPlan PROe solution is available worldwide. Please contact our international sales team for more information.
Comprehensive product documentation is available on our support site. You can also easily save PDFs of single articles or groups of articles to create your own customized collection of product documentation.
Please visit our online store to purchase a subscription.
You can download CrashPlan PRO in two ways.
We accept payment via credit card.
Your backup continues if you exceed your plan's allotted storage. You will be billed for your overage at your plan's regular rate (calculated per GB) for however many GB you use. There is no additional overage penalty.
If you have more than 200 computers to back up, please contact sales for more information.
Your billing rate is automatically adjusted to accommodate the additional computers.
We use the decimal system to measure storage: 1 TB = 1000 GB.
Yes, all CrashPlan PRO plans are set to automatically renew.
No; however, you can view, email and print your CrashPlan PRO invoices by signing in to your My Account page.
Yes, you can.
The unused portion of your current subscription is automatically applied to the amount due on your new plan.
Yes, you can.
No. You must either:
Yes. To switch from CrashPlan for Home to CrashPlan PRO:
Note that because CrashPlan for Home and CrashPlan PRO are different technologies, you must start your backup over.
If your initial CrashPlan PRO backup takes longer than the length of your CrashPlan PRO trial, wait until backup is complete to cancel your CrashPlan for Home subscription.
Your annual CrashPlan PRO subscription grants you access to our backup service in advance. Code42 retains your data until your subscription ends, even if you decide not to continue backing up new or changed data. To obtain a refund for an unused portion of your subscription, please contact our Customer Champions. There are no refunds for partial months.
Data backed up to CrashPlan Central is retained for a short grace period prior to removal. To learn more about what happens to your data after a subscription or trial ends, see our Data Retention Policy.
CrashPlan PRO uses 448-bit Blowfish encryption.
Your data will be stored in one of the CrashPlan PRO data centers, which are currently located in the US and Australia. Data is not transferred between data centers.
Yes. CrashPlan PRO works with FileVault (Mac OS X 10.4-10.6) and FileVault 2 (Mac OS X 10.7-10.8).See Using CrashPlan With FileVault for complete details.
Yes. Our Australian store displays prices in Australian dollars.
Yes. Australian customers will see prices that include GST.
No. New Zealand customers are not required to pay GST.
You can choose to pay with Visa or Mastercard.
Yes. We have a data centre in Sydney.
If you have already purchased a plan through the US store, we'll continue to honor renewals of that plan at the US renewal prices.
Our global credit card processing system prevents us from offering multi-year subscriptions in Australia and New Zealand at this time. We are hoping to change this, but for now, we're able to offer monthly and 1-year subscriptions in Australia and New Zealand.
Even though our operating costs in Australia are significantly higher than they are in the US, we are absorbing some of the increased cost to make us more in line with similar products. But this is not entirely altruistic on our part: We also hope to offset the higher cost of doing business in Australia with increased enterprise sales.
Yes. Please see the support site's home page for full information and hours.
We do not currently have an affiliate program for CrashPlan PRO. However, we are developing a partner program for CrashPlan PROe. Visit our Partner Portal for more information.
There is currently no Seeded Backup service available for CrashPlan PRO. Similarly, we are not offering the corresponding Restore-to-Door service at this time.
Yes, but only on Mac OS X and Linux.
Due to security constraints within the Windows operating systems, CrashPlan PRO does not support backing up mapped or network drives on Windows.
There are two types of SAS 70 certifications: Type I and Type II.
All Code42 data centers are SAS 70 Type II certified.
There are several different ways to get more information about CrashPlan PRO:
If you have additional questions that our online resources don't address, our Customer Champions are happy to assist via email, live chat, and phone support. We also provide User Forums where you can discuss CrashPlan PRO with other users.
Here is how our Customer Champions determine severity when prioritizing support tickets: