This page contains a list of frequently asked questions for CrashPlan PROe users.
CrashPlan PROe is licensed by annual user license. Each active user consumes a user license.
Yes. There is a 30-day free trial to CrashPlan PROe. Your trial is a fully functional version of the software, and is exactly the same as the purchased software.
There are two types of license, each with their own pricing programs. Choose the one that best fits your budget.
If you decide to host your data with us, you'll also need to pay storage fees.
Yes. You can have both types of licenses running within the same Code42 environment.
Yes. CrashPlan PROe is available worldwide.
Yes. Please see our details on available languages for all Code42 products.
Comprehensive product documentation is available on our support site. You can also easily save PDFs of single articles or groups of articles to create your own customized collection of product documentation.
Please visit our online store to purchase or to request a quote.
We accept payment via credit card.
Beginning with CrashPlan PROe version 3.5, all licensing is user-based. A single user license covers up to 4 devices per user account. These 4 devices can be any combinations of computers or mobile devices.
For installations running version 3.4.x and earlier, mobile devices consume a seat license.
Yes. We have a data centre in Sydney.
You can choose to pay with Visa or Mastercard. For more information on purchasing, contact sales.
If you have already purchased a plan through the U.S. store, we'll continue to honor renewals of that plan at the U.S. renewal prices.
Even though our operating costs in Australia are significantly higher than they are in the U.S., we are absorbing some of the increased cost to make us more in line with similar products.
No. Our longest subscription term in Australia and New Zealand is one year (for CrashPlan PROe).
Yes, but only on Mac OS X and Linux.
Due to security constraints within the Windows operating systems, CrashPlan PROe does not support backing up mapped or network drives on Windows.
There are several different ways to get more information about CrashPlan PROe:
No. Starting with version 3.2.1, CrashPlan PROe does not allow creation of new client destinations for devices under different accounts.
Yes. See our tutorial on configuring computer-to-computer backup in CrashPlan PROe.
Code42 ensures and monitors appropriate ISO27001 or SSAE16 certifications for its cloud data centers, and is an ISO27001-certified organization. Code42 continually strives to keep pace with evolving industry security standards.
For more information, see our Enterprise Security Resources.
While each implementation must be verified for compliance, CrashPlan PROe can be used in a HIPAA-compliant environment. Learn more about CrashPlan PROe and HIPAA compliance.
If you have additional questions that our online resources don't address, our Customer Champions are happy to assist via email, live chat, and phone support. We also provide User Forums where you can discuss CrashPlan PROe with other users.