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Code42 Support

Protecting Your Data When A Device Is Lost Or Stolen

Applies to:
  • CrashPlan PRO
  • CrashPlan PROe

Overview

When a user's device is lost or stolen, your Code42 environment provides capabilities to protect data on the device. This tutorial explains how to protect and restore a user's data when a device is lost or stolen.

Before you begin

Identify the name of the lost or stolen device. If you don't know the name of the device, use the administration console to locate it based on the user that owned the device:

  1. Sign in to your administration console.
  2. Go to Users.
  3. Click the name of the user that owned the lost or stolen device.
  4. Locate the lost or stolen device name by reviewing the user's devices under Device Name.

Step 1: Decommission the lost or stolen device

When you discover that a device is lost or stolen, immediately block the device. When the device is blocked, the CrashPlan app continues backing up, but users cannot access CrashPlan on the device to restore data or change settings.

Quickly locating a device
If your Code42 environment contains many devices, searching for the device by name is often the fastest way to locate it.
  1. In the administration console, go to Devices, then click the name of the device.
  2. From Action menu, select Block.

Step 2: Set up the replacement device

Use CrashPlan to restore the user's files, then adopt the lost or stolen device.

  1. Install the CrashPlan app on the replacement device.
  2. Restore the user's files to the replacement device using one of these methods:
  3. In the administration console, unblock the lost or stolen device:
    1. Go to Devices, then click the name of the device.
    2. From Action menu, select Unblock.
  4. Immediately adopt the archive from the lost or stolen device using one of these methods:
    Adopting the archive automatically deactivates the lost or stolen device.