This page contains a list of frequently asked questions for CrashPlan PROe users.
CrashPlan PROe is licensed by annual user license. Each active user consumes a user license.
Yes. There is a 30-day free trial to CrashPlan PROe. Your trial is a fully functional version of the software, and is exactly the same as the purchased software.
There are two types of license, each with their own pricing programs. Choose the one that best fits your budget.
If you decide to host your data with us, you'll also need to pay storage fees.
Yes. You can have both types of licenses running within the same Code42 environment.
Yes. CrashPlan PROe is available worldwide.
Yes. The CrashPlan app is translated in over a dozen languages. To see the list of supported languages:
The administration console is currently available only in English.
Comprehensive product documentation is available on our support site. You can also easily save PDFs of single articles or groups of articles to create your own customized collection of product documentation.
Please visit our online store to purchase or to request a quote.
We accept payment via credit card.
Beginning with CrashPlan PROe version 3.5, all licensing is user-based. A single user license covers up to 4 devices per user account. These 4 devices can be any combinations of computers or mobile devices.
For installations running version 3.4.x and earlier, mobile devices consume a seat license.
Yes. Our Australian store displays prices in Australian dollars.
Yes. Australian customers will see prices that include GST.
No. New Zealand customers are not required to pay GST.
You can choose to pay with Visa or Mastercard.
Yes. We have a data centre in Sydney.
If you have already purchased a plan through the US store, we'll continue to honor renewals of that plan at the US renewal prices.
Our global credit card processing system prevents us from offering multi-year subscriptions in Australia and New Zealand at this time. We are hoping to change this, but for now, we're able to offer monthly and 1-year subscriptions in Australia and New Zealand.
Even though our operating costs in Australia are significantly higher than they are in the US, we are absorbing some of the increased cost to make us more in line with similar products. But this is not entirely altruistic on our part: We also hope to offset the higher cost of doing business in Australia with increased enterprise sales.
Yes. Please see the support site's home page for full information and hours.
Seeding (and the corresponding restore service) is available only to customers in Australia and New Zealand. This service is not available in the U.S. at this time.
Yes, but only on Mac, Linux or Solaris.
Due to security constraints within the Windows operating systems, CrashPlan PROe does not support backing up mapped or network drives on Windows.
There are several different ways to get more information about CrashPlan PROe:
Starting with version 3.2.1, CrashPlan PROe does not allow creation of new client destinations for devices under different accounts. With multi-server support now a mainstay of CrashPlan PROe destination architecture, backing up to another user's device is no longer a best practice for enterprise multi-destination backup.
Yes. Backup to CrashPlan PROe client destinations configured prior to CrashPlan PROe version 3.2.1 are unaffected. Backup will continue, uninterrupted.
Yes. If the administrator has enabled this feature, users can back up to devices running the CrashPlan app to another device under the same account. For example, Michelle's CrashPlan PROe username is firstname.lastname@example.org, and she has a laptop and a desktop. Michelle can choose to back up her laptop to her desktop, or vice versa.
There are two types of SAS 70 certifications: Type I and Type II.
All Code42 data centers are SAS 70 Type II certified.
While each implementation must be verified for compliance, CrashPlan PROe can be used in a HIPAA-compliant environment. Find out how to obtain a HIPAA BAA.
CrashPlan PROe and the CrashPlan app always run in 32-bit mode.
If you have additional questions that our online resources don't address, our Customer Champions are happy to assist via email, live chat, and phone support. We also provide User Forums where you can discuss CrashPlan PROe with other users.