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    Home > Administrator Resources > Latest Version CP 3.6 / SP 4.0 > Monitoring & Managing > File And Folder Hierarchy

    File And Folder Hierarchy

    Applies to:
    • CrashPlan PRO
    • CrashPlan PROe
    • SharePlan for Enterprise

    Overview

    The Code42 environment maintains log files and software resources in different locations on different platforms. If you ever need to access logs, identity files, and other essential files and folders for troubleshooting, refer to this guide to find them.

    Log File Locations

    Server Log Folders

    Platform Location
    Mac /Library/Logs/PROServer
    Win (64-bit) C:\Program Files\CrashPlan PROe Server\logs
    Win (x86)  C:\Program Files (x86)\CrashPlan PROe Server\logs
    Linux /var/log/proserver
    Solaris /var/log/proserver

    Requested Client Logs on Server

    When an administrator requests client logs from the administration console, the requested logs are copied to the following locations on the enterprise server's file system.

    Platform Location
    Mac /Library/Logs/PROServer/client-logs
    Win (64-bit) C:\Program Files\CrashPlan PRO Server\client-logs
    Win (x86) C:\Program Files (x86)\CrashPlan PRO Server\client-logs
    Linux /var/opt/proserver/client-logs
    Solaris /var/opt/proserver/client-logs

    CrashPlan App Log Folders

    Platform Location
    Mac /Library/Logs/CrashPlan
    Win Vista/7/2008 C:\ProgramData\CrashPlan\log
    Win XP/2003 C:\Documents and Settings\All Users\Application Data\CrashPlan\log
    Linux /usr/local/crashplan/log
    Solaris /opt/sfw/crashplan/log

    SharePlan App Log Folders

    Platform Location
    Mac ~/Library/Logs/SharePlan
    ~/Library/Logs/SharePlanService
    ~/Library/Logs/SharePlanFinder
    Win 7/8 C:\ProgramData\Code 42 Software\SharePlan\SharePlanDesktop_<windows_username>.log

    C:\ProgramData\Code 42 Software\SharePlan\SharePlanService.log

    Enterprise Server File Structure

    Mac

    Folder Use
    /Applications/PROServer.app/     main application
    /Library/Logs/PROServer     log files
    /Library/Application Support/CrashPlan/PROServer     app support
    /Library/Application Support/CrashPlan/PROServer/db     live database
    /Library/Application Support/CrashPlan/PROServer/dumps     database dumps
    /Library/Application Support/CrashPlan/PROServer/backupArchives     default store point
    /Library/Application Support/CrashPlan/PROServer/backupCache     transient cache files
    /Library/CrashPlan/.proserver_identity     identify file location
    /Applications/PROServer.app/Contents/Resources/Java/bin/     CrashPlan PROe  command line tools
    /Applications/PROServer.app/Contents/Resources/Java/web/base/console/custom     files for customizing the console
    /Applications/PROServer.app/Contents/Resources/Java/content/Default/download/     stock CrashPlan app installer materials for customizing CrashPlan app
    /Applications/PROServer.app/Contents/Resources/Java/content-custom/Default-custom/download/     custom CrashPlan app installers (directory must be created by the admin)
    /Applications/PROServer.app/Content/Resources/Java/upgrade storage servers retrieve upgrade files from this directory on the master server when automatic server upgrades are enabled

    Windows

    64-bit Windows

    Folder Use
    C:\Program Files\CrashPlan PROe Server main application
    C:\Program Files\CrashPlan PROe Server\data\db live database
    C:\Program Files\CrashPlan PROe Server\log log files
    C:\ProgramData\PROServer Vista/2008/7 CrashPlan app application data directory
    C:\ProgramData\PROServer\dumps database dumps
    C:\ProgramData\PROServer\backupArchives default store point
    C:\ProgramData\PROServer\backupCache transient cache files
    C:\ProgramData\PROServer\PROServer\.identity identify file location and name
    C:\Program Files\CrashPlan PROe Server\bin CrashPlan PROe command line tools
    C:\Program Files\CrashPlan PROe Server\web\base\console\custom\ files for customizing the console
    C:\Program Files\CrashPlan PROe Server\content\Default\download\ stock CrashPlan app installers
    C:\Program Files\CrashPlan PROe Server\content\Default-custom\download\ custom CrashPlan app installers (directory must be created by the admin)
    C:\Program Files\CrashPlan PROe Server\upgrade storage servers retrieve upgrade files from this directory on the master server when automatic server upgrades are enabled

    32-bit (x86) Windows

    Folder Use
    C:\Program Files (x86)\CrashPlan PROe Server main application
    C:\Program Files (x86)\CrashPlan PROe Server\data\db live database
    C:\Program Files (x86)\CrashPlan PROe Server\log log files
    C:\Documents and Settings\All Users\Application Data\PROServer XP/2003 CrashPlan app application data directory
    C:\Documents and Settings\All Users\Application Data\PROServer   
    \dumps
    database dumps
    C:\Documents and Settings\All Users\Application Data\PROServer   
    \backupArchives
    default store point
    C:\Documents and Settings\All Users\Application Data\PROServer   
    \backupCache
    transient cache files
    C:\Documents and Settings\All Users\Application Data\PROServer   
    \PROServer\.identity
    identify file location and name
    C:\Program Files (x86)\CrashPlan PROe Server\bin CrashPlan PROe command line tools
    C:\Program Files (x86)\CrashPlan PROe Server\web\base\console\custom\ files for customizing the console
    C:\Program Files (x86)\CrashPlan PROe Server\content\Default\download\ stock CrashPlan app installers
    C:\Program Files (x86)\CrashPlan PROe Server\content\Default-custom\download\ custom CrashPlan app installers (directory must be created by the admin)
    C:\Program Files (x86)\CrashPlan PROe Server\upgrade storage servers retrieve upgrade files from this directory on the master server when automatic server upgrades are enabled

    Linux

    For these examples, the enterprise server was installed in an Ubuntu environment using the enterprise server installer's default options. File paths in your environment may vary.

    Folder Use
    /opt/proserver main application
    /opt/proserver/db live database
    /var/log/proserver log files
    /var/opt/proserver app support
    /var/opt/proserver/dumps database dumps
    /var/opt/proserver/backupArchives default store point
    /var/opt/proserver/backupCache transient cache files
    /var/opt/proserver/.identity identify file location and name
    /opt/proserver/bin CrashPlan PROe command line tools
    /opt/proserver/web/base/console/custom/ files for customizing the console
    /opt/proserver/content/Default/download/ stock CrashPlan app installers
    /opt/proserver/content-custom/Default-custom/download/ custom CrashPlan app installers (directory must be created by the admin)
    /opt/proserver/upgrade storage servers retrieve upgrade files from this directory on the master server when automatic server upgrades are enabled

    Solaris

    Default install paths when installing as root.

    Folder Use
    /opt/proserver main application
    /var/log/proserver log files
    /var/opt/proserver app support
    /var/opt/proserver/.identity identify file location and name
    /var/opt/proserver/dumps database dumps
    /var/opt/proserver/backupArchives default store point
    /var/opt/proserver/backupCache transient cache files
    /opt/proserver/bin CrashPlan PROe command line tools
    /opt/proserver/web/base/console/custom/ files for customizing the console
    /opt/proserver/content/Default/download/ stock CrashPlan app installers
    /opt/proserver/content-custom/Default-custom/download/ custom CrashPlan app installers (directory must be created by the admin)
    /opt/proserver/upgrade storage servers retrieve upgrade files from this directory on the master server when automatic server upgrades are enabled


    CrashPlan App File Structure

    Mac

    Folder Use
    /Applications/CrashPlan.app/ main application
    /Library/Logs/CrashPlan log files
    /Library/Application Support/CrashPlan/BackupArchives default archive location
    /Library/Caches/CrashPlan transient caches
    /Library/LaunchDaemons/com.crashplan.engine.plist CrashPlan app configuration file
    /Library/Application Support/CrashPlan/.identity identify file when installed "as root"
    ~/Library/Application Support/CrashPlan/.identity identify file when installed "as user"

    Windows

    Windows Vista / 2008 / 7 / 8

    Folder Use
    C:\Program Files\CrashPlan     main application
    C:\ProgramData\CrashPlan\log     service (main) log files
    C:\Users\[user]\AppData\Roaming\CrashPlan\log  ui log files
    C:\Program Files\CrashPlan\backupArchives     default location for inbound backup data from computers backing up to this computer
    C:\ProgramData\CrashPlan\cache    transient caches
    C:\Program Files\CrashPlan\CrashPlanService.ini CrashPlan app configuration file
    C:\ProgramData\CrashPlan\.identity identity file

    Windows XP / 2003

    Folder Use
    C:\Program Files\CrashPlan     main application
    C:\Documents and Settings\All Users\Application Data\CrashPlan\log     service (main) log files
    C:\Program Files\CrashPlan\log     UI log files
    C:\Program Files\CrashPlan\backupArchives     default location for inbound backup data from computers backing up to this computer
    C:\Documents and Settings\All Users\Application Data\CrashPlan\cache     transient caches
    C:\Program Files\CrashPlan\CrashPlanService.ini CrashPlan app configuration file
    C:\Documents and Settings\All Users\Application Data\CrashPlan\.identity     identity file

    Linux

    Folder Use
    /usr/local/crashplan     main application
    /usr/local/crashplan/log     log files
    /usr/local/var/crashplan/     default archive location
    /usr/local/crashplan/cache     transient caches
    /usr/local/crashplan/bin/run.conf CrashPlan app configuration file
    /var/lib/crashplan/.identity     identity file


    Solaris

    Folder Use
    /opt/sfw/crashplan     main application
    /opt/sfw/crashplan/log     log files
    /usr/local/crashplan/bin/run.conf CrashPlan app configuration file

    SharePlan App File Structure

    Mac

    Folder Use
    /Applications/SharePlan.app main application
    ~/Library/Code42/Code 42 Service.app background service
    /Library/PrivilegedHelperTools/com.code42.service.FinderExtensionInjector Finder enhancements

    Windows 7/8

    Folder Use
    C:\Program Files\Code 42 Software\SharePlan main application
    C:\ProgramData\Code 42 Software\SharePlan\SharePlanDesktop_<windows_username>.log

    C:\ProgramData\Code 42 Software\SharePlan\SharePlanService.log
    log files
    C:\Windows\System32\config\systemprofile\AppData\Local\Code42 Software\plan.db SharePlan app database
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    Last Modified
    08:20, 11 Apr 2014

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